Call Centre Quality Analyst

As a Quality Analyst you will work within the Collections Call Centre team to assess and report on the team's compliance and performance.

Your responsibilities will include:

Assessing team members and providing feedback on their performance

Reporting on the team's performance and areas for improvement

Designing and implementing the frameworks to be used in the evaluation of the team

Assessing applications to determine their credit worthiness and degree of risk

Work closely with the team leaders to ensure effective feedback is provided

Apply best business practices at all times

Start Date: Monday 14th October

Hours: 9am-5pm Mon-Fri. This roles requires you to be in the office 5 days a week.

Skills and Experience:

Our client is looking for someone with previous experience in a Quality Analyst position or similar.

1+ years experience working as a Quality Analyst or in a similar role

Experience working with telecommunications companies is an advantage

Excellent understanding of call centre general practices and ways of working

Excellent communication skills